Business travel can be complicated and we at UNIGLOBE Travel live by our motto of simplifying it for you. Your feedback provides us the insight we need to improve to offer you:

1. Improved products and services

Intertwining our product/service development with your feedback is the best way to meet and exceed your expectations. Therefore, at UNIGLOBE, we use your feedback to gather actionable insight to design our products and services to ensure they effectively fulfil your travel needs.

2. More satisfaction from our services

Measuring customer satisfaction helps us determine whether our products and service meet or surpass (or fall short of) your expectations. This annual CSAT survey helps us track, monitor and measure your level of satisfaction, so we can work upon areas we’re lacking and improve over time to serve you better.

3. An enhanced travel experience

Improving your experience is the primary reason we gather your feedback. From time to time, we need to ask you what you are looking for, all just to create an amazing travel experience for you. We use the insight to create a consistent and personalized travel experience for you.

There’s never too much feedback – the more the better!  Let us know how we did this year so that we can make it even better for you in the coming year.

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